For mystery shopping, experienced and well-trained shoppers pose as actual customers/prospective clients to transact normal business at these shops.

Leyhausen Mystery Shoppers usually observe the shops or outlet activities. Nature of the study determines where to observe either internally or externally or even both. It also involves interaction with the agents/clerks to be able to know their services based on parameters in the study objectives.

Mystery Shopping Equipment
• Wrist watch
• Writing pen
• Face caps
• Spy glasses