For mystery shopping, experienced and well-trained shoppers pose as actual customers/prospective clients to transact normal business at these shops.
Leyhausen Research Africa Mystery Shoppers usually observe shops or outlet activities. Nature of the study determines where to observe either internally or externally or even both. It also involves interaction with the agents/clerks to be able to know their services based on parameters in the study objectives.
Immediately after leaving the outlets/shop environment, the mystery shoppers will rate the outlets using the checklist parameters based on the objectives of the study.
Leyhausen Research Africa has mystery shopping equipment that can record video and audio up to one hour without breaking and the equipment is not easily noticed. We have done several studies on mystery shopping for some of our clients.
Some of the equipment /instruments include Wristwatch, Written Pen, Face cap and Spyglass.